Freshdesk Data Processing - How to validate Freshdesk data in Zluri?

Zluri fetches the list of users from Freshdesk. This article explains how you can validate the Freshdesk users presented in Zluri.

 

 How Zluri fetches the data:


Zluri calls the following API to fetch the list of users

 

Status Mapping:

 

Agents with 'active' = True inside of contact object are marked with User Application Status = Active.

 

Agents with 'active' = False inside of contact object are marked with User Application Status = Suspended.

 

Agents coming from earlier syncs but not in the latest sync are marked with User Application Status = Inactive.

 

License Mapping

 

Agents where type = support_agent , are assigned a 'Support Agent' license.

Agents where type = 'Collaborator' are assigned a 'Collaborator' license.

 

How to validate the data:

 

Please click on 'Settings' -> Team -> Agents or visit the below link.

 

https://<your-org>.freshdesk.com/a/admin/agents/filter/active

 

Get the list of support agents + collaborators with where last seen is not blank. (Last seen = blank means those agents are invited but have not accepted the invitation yet).

 

This count will match the users obtained from Zluri filtered by User Application Status = Active & Source = Freshdesk. You can also Export the list of agents and check the count too.

 

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Freshdesk Data Processing - How to validate Freshdesk data in Zluri?

Modified on Wed, 15 Mar 2023 at 02:26 AM

Zluri fetches the list of users from Freshdesk. This article explains how you can validate the Freshdesk users presented in Zluri.

 

 How Zluri fetches the data:


Zluri calls the following API to fetch the list of users

 

Status Mapping:

 

Agents with 'active' = True inside of contact object are marked with User Application Status = Active.

 

Agents with 'active' = False inside of contact object are marked with User Application Status = Suspended.

 

Agents coming from earlier syncs but not in the latest sync are marked with User Application Status = Inactive.

 

License Mapping

 

Agents where type = support_agent , are assigned a 'Support Agent' license.

Agents where type = 'Collaborator' are assigned a 'Collaborator' license.

 

How to validate the data:

 

Please click on 'Settings' -> Team -> Agents or visit the below link.

 

https://<your-org>.freshdesk.com/a/admin/agents/filter/active

 

Get the list of support agents + collaborators with where last seen is not blank. (Last seen = blank means those agents are invited but have not accepted the invitation yet).

 

This count will match the users obtained from Zluri filtered by User Application Status = Active & Source = Freshdesk. You can also Export the list of agents and check the count too.

 

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