General Features

This collection contains articles about the general features in the application which are available across all screens (Applications, Departments & Users)

  • Custom notifications can be set for contracts. You can customize a reminder to be sent a specific number of days before your contract end date as configured on Zluri.

  • The refresh button does not fetch new data from an integration. It only refreshes the data being fetched from the database (DB).

  • To calculate the NP score, the following question is asked of the customers.

    “On a scale of 0 to 10, how likely would you recommend our organisation to a friend or colleague?”

    Based on the number a customer chooses, they’re classified into one of the following categories: “Detractors,” “Passives,” and “Promoters.”

    0 – 6: Detractors: This group represents unhappy customers who are unlikely to buy from you again.

    7 – 8: Passives: This group represents customers who had no issue with their customer experience but weren’t impressed enough to become a promoter.

    9 – 10: Promoters: This category means you’re winning because you have a high percentage of promoters referring your business to consumers.

    You can think of the NPS system as similar to a four-star system on an online review, but the NPS scale gives you a broader way (and a more accurate method) to measure customers’ opinions.

  • Optimization is one of the core offerings of Zluri. And this article explains how Zluri calculates estimated wastage & savings.


    Zluri buckets the total licenses purchased into five different buckets.


    Unassigned: The number of licenses not assigned to any user or lying surplus.

    Un-de-provisioned: The licenses assigned to users who are marked inactive in SSO.

    Unused: The licenses assigned to users who have not used the application since last30/60/90 days which is configurable.

    Underused: The licenses assigned to users who have usage less than 30%/40%/50% . This percentage is configurable.


    The potential savings is calculated as sum of licenses multiplied by cost of license per month.


    The estimated wastage is calculated by counting the number of optimizable licenses in the last month which is not unassigned from the user in the last month.


    Realized savings is presented as an annualized number based on the number of licenses which is identified as optimizable and are unassigned from the user.

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