FAQs

Active Users Discrepancy

If you are facing the issue described above, there can be a few reasons for this. This article lists them down.

It can be either one of the reasons or all of them -

External Users - Those who are not employees of the organisation but are added to different platforms/softwares for collaboration. They can either be clients, vendors or freelancers.
Employees tracked from multiple SSOs/Softwares - There is a possibility of the users being tracked from different softwares which you have directly integrated with Zluri. They might not be active on one SSO or a software but are still active on other platforms like Okta, Slack, Github, Jira, etc.
Group Email IDs - There are IDs created in order to send emails to a team or selected group of employees. For ex: procurement@xyz.com, admins@xyz.com.

With this issue, there comes two risks, namely -

Security Risk - When people who are not a part of your organisation anymore and still have access to various applications/softwares will be able to log-in and take some or most of the important information you’ve on it.
Dollar Risk - Might be paying for some of the users that are not part of the organisation anymore and you forgot to suspend and mark them as inactive on various platforms. Case might be that you're still billed for those users.

Actions you can take to minimise the risk -

Keep a track of all the users that are onboarding and offboarding onto multiple platforms.
Make sure to remove inactive users from all the applications/softwares they had access to after their offboarding.

If you still have any more questions, please feel free to connect with us through the chat option available in the application.

Modified on Wed, 15 Mar, 2023 at 4:54 AM

If you are facing the issue described above, there can be a few reasons for this. This article lists them down.

It can be either one of the reasons or all of them -

External Users - Those who are not employees of the organisation but are added to different platforms/softwares for collaboration. They can either be clients, vendors or freelancers.
Employees tracked from multiple SSOs/Softwares - There is a possibility of the users being tracked from different softwares which you have directly integrated with Zluri. They might not be active on one SSO or a software but are still active on other platforms like Okta, Slack, Github, Jira, etc.
Group Email IDs - There are IDs created in order to send emails to a team or selected group of employees. For ex: procurement@xyz.com, admins@xyz.com.

With this issue, there comes two risks, namely -

Security Risk - When people who are not a part of your organisation anymore and still have access to various applications/softwares will be able to log-in and take some or most of the important information you’ve on it.
Dollar Risk - Might be paying for some of the users that are not part of the organisation anymore and you forgot to suspend and mark them as inactive on various platforms. Case might be that you're still billed for those users.

Actions you can take to minimise the risk -

Keep a track of all the users that are onboarding and offboarding onto multiple platforms.
Make sure to remove inactive users from all the applications/softwares they had access to after their offboarding.

If you still have any more questions, please feel free to connect with us through the chat option available in the application.