If you are facing the issue described above, there can be a few reasons for this. This article lists them down. 

It can be either one of the reasons or all of them - 

1. External Users - Those who are not employees of the organisation but are added to different platforms/software for collaboration. They can either be clients, vendors or freelancers.

2. Employees tracked from multiple SSOs/Software - There is a possibility of the users being tracked from different software which you have directly integrated with Zluri. They might not be active on one SSO or software but are still active on other platforms like Okta, Slack, Github, Jira, etc.

3. Group Email IDs are created to send emails to a team or a selected group of employees. For ex: [email protected], [email protected]. 

With this issue, there come two risks, namely -

• Security Risk - When people who are not a part of your organisation anymore and still have access to various applications/software will be able to log in and take some or most of the critical information you’ve on it.

• Dollar Risk - You might be paying for some of the users that are not part of the organisation anymore, and you forgot to suspend and mark them as inactive on various platforms. The case might be that you're still billed for those users. 

Actions you can take to minimise the risk -

• Keep track of all the users onboarding and offboarding onto multiple platforms.

• Ensure to remove inactive users from all the applications/software they had access to after their offboarding. 

If you still have any more questions, please feel free to connect with us through the chat option available in the application.