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Zendesk Data Processing
Zluri fetches the list of users & licenses from Zendesk.
How Zluri Fetches the data:
Zluri uses the following API to fetch data from Zendesk.
Status & License Mapping:
Users with 'active' = true, are mapped with User application status = active.
Users with 'active' = false, are mapped with user application status = inactive
Users coming from the API from earlier syncs, but not coming in the current sync are mapped with user application status = inactive.
How to validate the data:
Login into https://your-domain.zendesk.com/admin/home
Go to https://your-domain.zendesk.com/admin/people/team/members, get the count of users.
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Zluri fetches the list of users & licenses from Zendesk.
How Zluri Fetches the data:
Zluri uses the following API to fetch data from Zendesk.
Status & License Mapping:
Users with 'active' = true, are mapped with User application status = active.
Users with 'active' = false, are mapped with user application status = inactive
Users coming from the API from earlier syncs, but not coming in the current sync are mapped with user application status = inactive.
How to validate the data:
Login into https://your-domain.zendesk.com/admin/home
Go to https://your-domain.zendesk.com/admin/people/team/members, get the count of users.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article